ChatterBox

All-in-one API to integrate with Zoom, Teams, Google Meet, and capture real-time transcripts

Meeting Bots: What they Are and Getting Started

December 11, 2024•6 min read

If you use platforms like Google Meet, Zoom, or Microsoft Teams, you've probably encountered a meeting bot. These bots, also known as "virtual meeting assistants," appear as participants in online meetings and often serve roles like note-taking, transcription, or interaction management. Today, innovative teams are leveraging meeting bots to transform online collaboration and unlock powerful insights that drive their software's functionality.

ChatterBox enables developer teams to create meeting bots that work seamlessly across Google Meet, Zoom, and Microsoft Teams. Think of a ChatterBox bot as a bridge between your app and the video conferencing platform, allowing you to interact with real-time meeting data and enrich the meeting experience.

How Do ChatterBox Bots Work?

A ChatterBox bot can ingest data from a meeting, including:

  • Video and audio streams
  • Live transcripts with speaker labels
  • Meeting metadata, such as meeting titles and participant lists
  • Chat messages and reactions
  • Participant activity, such as when they join, leave, or mute themselves

ChatterBox bots can also output data back into the meeting, enabling them to:

  • Send messages in the chat
  • Play audio to participants
  • Display video or visuals in their participant tile

This dual functionality allows you to create bots that both gather insights from meetings and actively contribute to them.

ChatterBox Bots Compared to Other Meeting Solutions

ChatterBox bots are a versatile integration option for Google Meet, Zoom, and Teams, offering developers more control and functionality than traditional APIs.

Key Advantages:

  • Cross-Platform Support: ChatterBox works across all three major platforms with a single implementation.
  • Comprehensive Data Access: Bots can retrieve raw audio, video, transcripts, and meeting events in real time.
  • Seamless User Experience: Bots appear as normal participants, requiring no additional setup for other meeting attendees.

Use Cases for ChatterBox Bots

Here are a few ways companies are using ChatterBox bots to improve their applications:

Sales Enablement

Sales teams can use bots to capture transcripts, analyze conversations, and automatically update CRMs with follow-up tasks. For example, a bot could analyze a meeting to identify key action items and send a follow-up email to prospects.

Recruitment and Interviewing

HR tools can deploy bots to record interviews, transcribe conversations, and track metrics like speaking time and question frequency. This helps recruiters identify patterns and improve their interviewing processes.

Telehealth Solutions

Healthcare providers can use bots to analyze live audio for detecting health markers or mental wellness cues, enhancing remote diagnostics and care.

Productivity Tools

Bots can display timers, agendas, or visual cues in their participant tile to help meetings stay on track. They can also automate note-taking and deliver summaries to participants post-meeting.

APIs for Building ChatterBox Bots

ChatterBox offers a developer-friendly API designed to save you months of development time. Here's why:

  • Cross-Platform Simplicity: Instead of learning three separate APIs for Google Meet, Zoom, and Teams, ChatterBox provides a unified interface.
  • Real-Time Capabilities: Access live audio, video, and event data with minimal latency.
  • Scalability: Run multiple bots across different meetings without worrying about infrastructure scaling.